Nic Salt sticker — with photos

After-sales, replacements and reorders

This page is for vape shop owners who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

Merchandising a small range well

Seasonality in nic salt e-liquids is real but smaller than most buyers assume. The bigger swing comes from restocking discipline, not from calendar events.

Shelf position decides velocity as much as price. Keep nic salt e-liquids at eye level, one facing per SKU, and rotate the trial line every quarter so the display keeps earning attention.

Where defects actually come from

9 separate checks run before a carton is sealed: electrical, mechanical, leak, finish and packaging. Anything outside tolerance is quarantined the same day and reported to you, rather than shipped with a hope and a discount.

Every batch is pulled from running production, not from a display shelf. We check draw resistance, airflow balance, charge behaviour, leak performance after a temperature shift, finish quality and carton integrity, and we keep the pull records against the order number.

• Artwork proof plus physical dummy for custom packaging
• Standing reorder schedule with a fixed cut-off
• Document pack prepared per destination market
• Batch codes traceable from carton back to production date
• Consolidated or split shipping, quoted both ways
• Seven-day defect reporting with replace-or-credit

Getting the documents right

Advertising rules are stricter than product rules in most markets. Claims about cessation, health or comparative performance should stay off packaging and off your product pages unless your legal team has signed them off.

Labels are where good orders go wrong. Nicotine warnings, child-resistant closures, batch coding and market-specific text all have to be correct before the pallet leaves. We prepare test reports, declaration of conformity and safety data sheets for each shipment and we ask for your destination list early so artwork matches the market.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

Frequently asked

Related reading

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