Nic Salt freight: with full documents

After-sales, replacements and reorders

Ordering nic salt is not difficult. Ordering nic salt that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply vape shop owners in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

How we structure a first order

Colour range is where assortments quietly die. Six finishes look impressive in a brochure and disastrous on a shelf with 40 cm of space. We recommend two finishes per core SKU and let the trial line carry the novelty.

We keep a short list of approved configurations for nic salt e-liquids. Anything outside that list is possible, but it becomes a custom run with a custom lead time, and we quote it as such rather than pretending everything is standard.

Simple habits that lift velocity

Shelf position decides velocity as much as price. Keep nic salt e-liquids at eye level, one facing per SKU, and rotate the trial line every quarter so the display keeps earning attention.

Bundle a device with a consumable and the reorder rhythm changes from occasional to weekly. That single merchandising decision often does more for monthly revenue than a price promotion.

• Seven-day defect reporting with replace-or-credit
• Private label files archived for future rebrands
• Standing reorder schedule with a fixed cut-off
• Reference sample retained from every batch
• Cartons drop-tested and pallet-counted for clean freight
• Mixed SKU cartons to spread first-order risk

The checks behind every shipment

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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